We ordered a $10,000 IKEA kitchen in person at the Vaughan. One cabinet door was out of stock (of course!). Since we live 90 minutes north of the store, we ordered the one missing door on line. It arrived via FedEx several days later, badly packaged and badly damaged. I put in a claim immediately with a photo. It took IKEA 3 days to acknowledge the claim, after I called THEM! They had FedEx pick up the damaged door, but would not ship a replacement until they inspected the original to verify the damage! It took another 10 days for them to re-ship a replacement door, only after I called them again to find out what the delay was. The replacement arrived yesterday and was packaged much better than the original, and therefore not damaged. Overall however, a very unsatisfactory customer service response. I would not order online from IKEA again and would not recommend anyone else do either.
- Approximate cost of services:
- $110.00