IKEA Canada

I placed an order for small desk that cost about $100 before tax. I selected the delivery to Whitby warehouse in order for me to pick up the desk from the warehouse instead of driving to Toronto store.
Amazingly the order was jacked up by $20 for delivery charges which is about 20% of the desk cost.
So the question is, why on earth IKEA has opened these warehouses across the city? Because I still I can drive to Toronto store and buy from there it will be cheaper.

waiting time to return a damaged item was exactly 64 minutes...that is one hour and 4 minutes... of waiting in line at North York store. Took 2 minutes when we finally got to the counter. Makes one think that they do this on purpose to discourage returns!!!

VERY RUDE BEHAVIOUR OF STAFF WHEN YOU GO TO RETURN SOMETHING.FURNITURE NOT DURABLE.I WENT TO RETURN THE BED SHEETS AND DUVET COVERS AS THE QUEEN SIZE DIDNT FIT QUEEN SIZE BED.THE LADY ON THE COUNTER SAID THAT SHE CANNOT TAKE IT BACK AS THEY MUST HAVE SHRUNK AFTER WASHING.WHEN WE TOLD THAT WE DIDNT WAS THEM THEN SHE SAID THERE IS NO TAG WHEREAS TAG WAS DEEP INSIDE THE DUVET.THEY ARE VERY VERY RUDE.IHAD TO RETURN MY OFFICE DRAWER ALSO WHICH LOCKED ITSELF& DIDN'T OPEN BY USING CORRECT CODE

WORST CUSTOMER SERVICE EVER. STAY AWAY UNLESS YOU HAVE LOTS OF TIME ON YOUR HANDS IF ANYTHING (AT ALL) GOES WRONG.

Ikea is fine as long as nothing goes wrong. If there is anything that you want to change once you have paid your money, they make it nearly impossible for you to do so. Even for a simple refund on unopened merchandise within 48 hours had us waiting in a line-up for nearly two hours at the store.

We tried to do a kitchen with them a few years ago, and the whole experience was a COMPLETE DISASTER, and involved ELEVEN trips to the store to sort things out because their customer service by phone had us waiting for at least 30 minutes each time just to speak with someone, and then waiting days afterward to have a manager phone us back.

THEY ARE IMPOSSIBLE TO DEAL WITH and clearly give the message that they are happy to promote their products with glossy ads and nice designs but once they've made their sale they are done with you. Their craft-manship is VERY poor, and the quality of their materials is not well-lasting.

Ordered cabinets for the kitchen and there were a few items on back order... the Ikea policy is to call back or look on line. The items that we had on back order were on stock as per the Calgary Ikea website but when we arrived that day they were not in stock. Very frustrating process to wait in line at Ikea and find out the items were not available!!! We have been waiting a long time for cabinet doors. The project is a mess (unfinished)! I would not recommend Ikea to anyone. The service in the kitchen area is horrible - they are short with customers and offer little help. Ikea should not sell cabinets if they cannot have all stock available!

Ordered furniture delivered to our house. Never got advance call (like told), never got call before leaving for our house (like told) then called wrong number and left. Horrible service!

I have had the worst service from IKEA! I spent 3000 on a kitchen in January and scheduled delivery, but delivery never came. I have hired a contractor to start the day of delivery and put a deposit down. After an extremely stressful week of dealing with IKEA, I finally got my kitchen delivered but now out of pocket $2000 for lost wages for the contractor and even after I got a letter in writing from IKEA saying they would compensate me for this bill, after months of phoning them, they have offered me 500.00 gift card.....I WILL NEVER SHOP THERE AGAIN! Brutal Customer Service

The associate by the name Steve was not at all helpful. I was shopping for Ivar Shelves. The tag there indicated that I would need assistance to order this item. I wrote down on the Shopping List IKEA provided the dimension of the side units and shelves with their price, quantity and the total $ alongside the description. I approached this associate to ask him to help me with placing the order. There was no eye contact from him. He told me that IVAR is self-serve items. I explained to him that the tag indicated that I should ask for assistance. He didn't say a word and went straight to the area. He then went to his computer to search without hinting to me how he was going to help me. I sort of guessing that he probably was trying to help. After a minute or so, he walked away without telling me anything. Then another two minutes or so, he came back with another associate and working on the computer. I picked up the line telling him that if this item is indeed self serve item, just give me the aisle number is ok. His associate standing by his side all the while, she at last asked him whether she is needed anymore. I didn't hear him say thanks to his associate. I approached him trying to figure what he was trying to do. I repeated a second time that if he gave me the aisle number, it should be fine. He started telling me that the different parts of IVAR were place in different area. I was totally confused. This is not what I understand with the many years of shopping experience with IKEA. I asked him one last time, I thought. Are you able to provide the aisle number? He looked at my Shopping List and told me the aisle number is 26. I just couldn't believe it! I told him, "No. that is not the aisle number. That is the $ per unit of the side unit. I just had to walk away after giving me 20 minutes to try to help me. There was no eye contact from him all the while. There was no sign of apology in his look. I didn't hear a single word of "sorry" from him after he wasted his client 20 minutes for nothing. I really could not understand how could IKEA get someone as such on the floor to provide client service. It ruined very much my shopping fun with IKEA for the day. I promised myself and I told my wife, I would not go back to this store again. So sad to see IKEA service getting to such level.

They are the most disorganized Co and I bought a new kitchen and had to go back at least 25 times for every small part because they either did not have them or gave me the wrong part. Going with a kitchen Co is the best & most effective & much cheaper in the long run. Absolutely FRUSTRATING!!!