I had contracted this company to blow in cellulose into the attic to get an R-50 rating. This was in October 2012. Recently I decided to upgrade my furnace and had an inspector over to the house to check things out so I could get a rebate. He looked in the attic and told me that the most he could rate the attic insulation to be R-30. A representative from the company Insta insulation visited me today and had a look in the attic. He explained clearly why the level of the insulation was as it was. The real problem is proper ventilation in the attic space and that the cellulose was absorbing moisture from the air due to improper ventilation. This caused the level to go down. I am very happy to report that he is going to help me have the roof problem addressed. I'm pleased that the company responded in a timely fashion and I would recommend this company to anyone.
- Approximate cost of services:
- $1,060.00
- Company Response
Hi TC! It is so GREAT that you took the time to call us back when your home inspector advised that the insulation work that we completed for you in 2012 did not meet the R-value you had purchased. There are 2 reasons why it is so GREAT - 1) we cannot help fix a customer problem that we're not aware of; and 2) the existing ventilation problem was brought to light and we have the opportunity to address it to get your attic insulation working for you instead of against you. Thank you for giving us the opportunity to work with you to get your problem solved! I'm so pleased that our sales advisor was able to provide a solution that will get your insulation investment back on track! Thank you for sharing this story, for your business, and for your generous recommendation. I am certain that you will be continue to be pleased with our assistance in getting this problem resolved to your complete satisfaction. Sincerely, Crystal - Customer Care