Intracorp Properties

Purchased my home 12 yrs ago in Levi Creek Mississauga; and this was the model home it was only a year old when purchased. Not long after a number of issues started popping up; cracking tiles, banging pipes holes in my roof (yes) holes that were covered over with just the tar paper and shingles. It would be nice to do it right the first time.

Purchased in 2011 Moved in July 2012.
Let's start with quality... I give this very important category a zero. In the last four months the shower has developed a leak and tiles in the shower have begun to fall off. Creeks through out the house are popping up constantly. Cracked walls are obvious throughout. There are more but I won't go on.

Customer service... By far the worst customer service ever. Teenagers at Walmart do more for me. They take forever to respond and need numerous reminders to call back. In order to get a contractor in you gave to wait weeks sometimes months.
I think its sad that a corporation like this gets away with their service. They all need training on how to answer phones, the importance of providing accurate prompt service and showin a sense of urgency to their client.

With all the training and resources out there the people on top really need to look at the service being provided.

I would never ever buy intracorp again and you better believe I will let everyone I know.

Purchased house in 2010 - moved in May 2011. Still waiting for completion of items paid for (i.e. fenced yard) and it is now August 2012,. Also repairs of cracked tiles, missed painting outside, walkway steps missing, repairs to defects pointed out during walk-through, any many more. Cannot get anyone to return calls - if we do get somebody they say they will call back in 5 minutes. After trying for two days we sometimes manage to get a person (they must not have caller ID and pick up in error). Very disappointed with lack of service and would not recommend.
Several other neighbours in area advise they are going through the same run around...poor poor after service response.

We bought a new house thru Intracorp. Very nice small builder. Put a lot of attention to details inside the house. Offered very nice lot size 45x135. Very happy with all upgrades. In the future we would look again for this builder.