Edit: Karen the manager contacted me and tried to remedy the situation. Thanks for the follow-throu and your commitment to customer service.
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The movers arrived 30 minutes late and upon arriving, one of the movers went to buy coffee. I understood the scenario since it was a month end and they had a busy day. In the middle of moving, one of the movers opened my fridge to get a drink. This is a no-no since he did not ask for my permission. He asked me for a coke but I did not have any. I walked to the nearest convenient store and bought two bottles of coke for the two movers. Again, I understood they must have had a busy day.
Since I live in a small unit and do not have any sofa, tv or any heavy furnitures, the entire move was completed just a little over TWO HOURS including travel time.
I paid full amount for the whole THREE HOURS time (including tax) and tipped the drivers about $25 dollars.
HOWEVER, the movers asked for more money! And they were NOT being polite about it. I had a feeling that they will not leave until I pay more money. I told the movers, if you want more money, you have to be straightforward and let me know in the beginning. I proceeded and gave them another $20 dollars to a total of $300 dollars in total.
I am registering this as a formal complain with the Better Business Bureau because the act of the movers is unprofessional. The experience with the movers is unpleasant and I am offended.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Improve movers' etiquettes!
- Company Response
Thank you very much for your review Jimmy~ And thank you for acknowledging our effort in remedy the situation. All the very best from Karen & Jia Jia moving team.