K Wood Kitchens and Bath

I went to this store on the recommendation of my mother who had been happy with the cabinets she had received from this location. I can only assume that in her case the working relationship she got from them was a better experience than mine.

In my case however, what I thought was a fairly simple task, replace my bathroom vaniety, turned into a very complex problem.

My first thought was that they would come to my place to confirm the replacement specs and whatnot. But they insisted they would not come on site (too small a job for them) and that they would prefer to get a photo and measurements. I noted that the existing countertop would still be used, but they assured me that would not matter. I talked to my contractor who reluctantly warned me K-Wood really should be responsible for the measurements themselves. Feeling a bit nervous about this, I paid extra for K-Wood to come onsite and do the measurements. One week later they delivered a cabinet that was too tall and did not fit.

K-Wood suggested my contractor should be cutting the cabinet to fit onsite, but I noted that I had paid for them to measure it to fit. K-Wood suggested removing the plastic caps at the bottom of the vaniety and letting the cabinet sit directly on the floor at which point the contractor told me K-Wood obviously didn't know what they were talking about. And since K-Wood told me to place the cabinet directly on the floor of my bathroom, potentially exposing it directly to water, I had to agree. To their credit, K-Wood agreed to (at half price) correct the problem and assured me they would deliver it in a couple days.

They did, but it was then too short - after a couple more ridiculous solutions from K-Wood, they asked to give me a refund and gave up leaving me two weeks later STILL with no cabinet. I realized
I DID NOT want their product anyway and accepted the refund. A couple days later I talked to another cabinet maker who came over, measured the space, and within a week had installed a perfectly suitable cabinet - with no issues or drama.

All I can say is, if their style works for you, by all means go ahead, but if you have anything custom, be wary.

Good luck.