This company has made so many mistakes on our renovation, I really would need a book to describe it. We eventually had to get one of the partners to come in an manage the job as no one else apparently had the authorization to deal in a full, frank and fair fashion. In point form:
-put the footings for two structures in the wrong spot
-put the siding for the entire house on wrong (even the manufacturer would not warranty the installation...we had to argue with them to redo it correctly
-they did not dig out the crawl space to save time and money, but when it came time to give a credit for the work not done, they then said, "we were never going to dig out the crawl space". We had to fight them for it and it was CLEARLY written on the quoted plans. They finally gave us a credit of $7000 after we refused to pay them anything further and threatened them with mediation through the home owners protection act.
-they failed to insulate the new floor up to code. One worker told the inspector that he had done it properly. However, when we and the inspector checked...it clearly was only half of what code required. We again had to have them rip up the floor and put new insulation in (since there was no crawl space).
-they altered plans without our authorization
-they are unable to manage their sub trades. All of which made mistakes that we, as homeowners, had to supervise ourselves.
-they have misquoted their contract so utterly and completely that the job could never had been completed as signed.
-we were supposed to be done in July....as we are 4 months, going on 5 months overtime, they now are saying we have to pay for a heated tent for them...even though they are the ones that are late??!!!!
I cannot stress enough...DO NOT USE KERR CONSTRUCTION. I will try to update this again if we ever do get finished!
- Approximate cost of services:
- $400,000.00
- Any advice to offer fellow homeowners facing a similar project?
- have another general contractor do inspections along the way....and NEVER sign a contract based on a timed payment schedule. ALWAYS do a milestone based contract. If they don't finish, they don't get paid. Oh, and DON'T USE KERR CONSTRUCTION. They are NOT leaders in design build...no matter what their signs say. Other people have come to our house after seeing the Kerr sign and they were also not happy.
- Company Response
Kerr Construction is an award winning company. This year we are not only finalists for Best Renovation nationally and in B.C., but a finalist in this year’s Customer Choice Awards with 3 other B.C. renovators. These were chosen by the customers/clients through independent third party research. We have been working on this project and still are there. We have produced a fabulous exterior redo, an addition, a pool with pool house and a deck. This family will love their new home come summertime. Renovations can be trying but we have hung in and are still seeking to make them happy clients.