This is my FOUR YEAR OLD LAZY-BOY RECLINER. Isn't it great? Well, it WAS.... the fabric they sold me has worn out completely on the seat. (I noticed something was wrong only two months ago and the hole is three times larger now....). We bought the GOLD warranty, and when I called yesterday the very nice manager said that if the seat had worn out in one year, they could have done something about it. But "after many years, wear is not covered". Although the manager sent a technician to look at their chair without charging me, the result is that I now have to pay to have them reupholster the seat - mismatched because the 4 year old fabric is discontinued. The technician, who used to work in the upholstering factory for 21 years, informed me that the fabric on my chair was too thin and would never have lasted. Ultimately is was the salespeople at the NORTHLAND location who are responsible for the death of my favourite seat. I have cheap furniture from another company that is older than my 13-year-old daughter that looks better than this $1000 chair. SO, I am informing the public - BUYER BEWARE. If you choose LazyBoy, you choose to walk into a trap of charges that will not end for the life of your furniture. And yes, I will be posting and reposting all over the place.
- Approximate cost of services:
- $1,000.00