Bought a beautiful custom couch- one side shea lounger, other side recliner. When it arrived, the side with the recliner looked like it was going to fall apart. The delivery guys said "that's how it's made". We went back to the store on Queensway/Kipling and they told us to call the service department because it shouldn't look like that (they showed us the floor model and it didn't have any issues). We also paid for the warranty. When I called for service, the lady on the phone already commented that nothing will happen but they'll send someone over. Whenever someone from service tried to make an appointment, they offer a small window during the middle of the business day. The couch was delivered in September, it's January and still haven't been able to have a service call because lazy boy will not accommodate our work schedule. We even let them know we had 2 weeks off and they wouldn't make an appointment in that time period. It's either take a day off of work or forget about it altogether. In addition to trying to get this recliner fixed either later in the afternoon/early evening/weekend, after only 3 months of using this couch the cushions are already flattening out! Will not be outfitting the rest of our house from lazyboy.
- Approximate cost of services:
- $3,600.00