When I sighed up with Lawnsavers, I asked only for a 1 year commitment. After looking at my grass condition after their services I was not satisfied. So instead of asking for their promise on satisfaction guarantee (I believe it was money back at the time) I declined any further renewal. Next spring, someone from Lawnsavers came back to the property to apply service so when I received the bill I called them to remind them that I requested earlier that I wanted to stop their services. They still heckle me about paying for the service that I didn't request. It's been 6 months and they're still sending me the bill. Please stop. No means no.
- Approximate cost of services:
- $425.00
- Company Response
Hi Mrs. Cho, I am sorry that you feel you were not treated well. We do everything in our power to make sure our service is top notch. We dont exist without a large trail of happy customers. That's why we do everything on our end to try and make sure the line of communication are open and to keep our customers informed on every visit in writing , not only of the things we need to partner with you on to get the best results, but also the details of how our service works including that our service continues each season, year after year. Plants are living organisms and require continuous care- just like people, eating nutritious food and exercising for one season doesnt protect you from future illness, virus etc. Similarly plants need constant care each growing season.
I confirmed that we did indeed inform you on your invoices, through 2 personally addressed reminder letters in November and February, and a courtesy phone call 2 days ahead before our first visit last spring (03/27/2010 01:29 PM - MACHINE answered Call Length: 72 Seconds)
We understand your needs can change and simply put, we do not want to come out to your house if you do not want us there. In addition we protect you by recording all phone calls in and out of our system to make sure accurate records are kept. I was unable to find a record of any cancellation from you.
That being said, I still want you to be happy, and I know that Jenny has called you to offer to make good on the situation some time ago. I sincerely hope we will resolve this situation to your satisfaction. Please contact jenny or I personally if I can assist.