Terrible Lawnsavers Weed Management - Upgraded Package
I hired lawnsavers in 2017 and the service was good, and you can even read my previous review. But this year is an entirely different story.
I am a repeat customer but after this year, I will not be. They came for the first visit, before the ice storm in April (April 11, 2018). For those of you who remember that was April 16, 2018. After which no one showed up! I kept calling, and no one attended until June 25, 2018 !! The weeds had already germinated, and sprung out, I purchased my own weed killer to apply.
In July they rescheduled and when they finally came out, they said they couldn't apply the weed control product. The technician had told me because they had no van, but in the email it says since they didn't want to damage the grass ! Absolutely horrible service!
To sum it up, I will not renew with them, as they don't seem to be coordinated or they don't care about repeat customers.
- Approximate cost of services:
- $280.00
- Company Response
I'm very sorry that your experience this year was not as positive as you had become accustomed to. As you mention, the weather plays a large and crucial role in the ability to provide an effective application and we make adjustments throughout the year to compensate for that including adjusting the types of applications and the schedule for when those will be most effective. This year we experienced a freak, late ice storm that kept lawns frozen for 9 days in mid to late April, followed by an unusually hot and dry early spring that lasted right through to the end of August. This is bad news for growing "cool-season lawns" in the Greater Toronto Area!
When it is too hot, we need to delay and adjust service as there are risks to applying certain products when the weather is excessively hot. I'm sorry that this was not communicated to you clearly. We absolutely care about all of our customers and I would like to ensure the remainder of your program meets your standards. (we still have the most important part of the growing season ahead of us (September and October) Please email me at greatservice@lawnsavers.com and I will personally get back to you. Kyle.