LawnSavers Plant Health Care Inc

Hi Nancy, My name is Kyle Tobin and I am the owner of LawnSavers. I came out to your lawn immediately last year to investigate if their were any problems. The only issues were in relation to the large tree and exposure from the park across the street and being a corner lot, that increase weed pressures. I performed an additional fertilizer & weed treatment on the 26th of September. I followed up again on the 31st of October and confirmed the lawn was doing well and in a healthy condition. I've tried to follow up by phone on a # of occasions including most recently on the 14th of March, I was really hoping to connect with you to make sure I have resolved your concerns. I can be contacted at 905-707-9994 or kyle@lawnsavers.com

Hi David, I'm sorry you had a negative experience with our company. We strive to be clear from the very beginning about the terms of our service. The vast majority of our customers understand that lawns are living breathing life forms that require continuous care in order to grow healthy and improve, especially with organic & natural products that we offer.
I did send you the following response on July 6th, which resolved the complaint positively and to the satisfaction of the Better Business Bureau, however instead of replying to me, I see you chose to post a negative review on this site instead.

"I appreciate you bringing your concerns to my attention.
I have looked into your account to make sure we did not drop the ball. I doing so, I confirmed that every effort was made on our end to make sure you were well informed of our business procedures and our offer of services to you including our terms and conditions.

These include:
- When you initially contacted us you agreed to the terms of our service when you requested a quote (your online request is attached and the excerpt from your online submittal is included below)
By pressing Submit, I hereby confirm that I am the rightful owner of the property listed above and I agree to the Terms of Lawn & Tree Care Services.
- A confirmation letter outlining our agreement with you and what we were offering, your price and the terms of our service, including in bold “service continues from season to season, for any change in service, please call our office”
- Each of your 7 invoices received last year that outlined what was done and special instructions for you including in bold “service continues from season to season, for any change in service, please call our office”
- 2 first class letters addressed to you on 11/08/10 and 03/11/11 reminding you and highlighting that we will be out in April to resume service. Even if you decided not to open the envelope, the envelope has printed on the outside on large print “service continues from season to season, for any change in service, please call our office”
- We also called ahead the day before service to inform you we were coming and someone at your residence answered that call (04/12/2011 03:35 PM)
In total, 12 contact points were made to ensure you were aware of our service offering and terms. We do not wish to service customer s who elect to make other plans, however we do expect that you will cancel your service at any time prior to service resuming each spring or before your next visit. These terms are also explained on our website where
Our service continues each year because plants require ongoing care from year to year. Nutrition needs and pest management don’t allow for time off or a break.
At no time were we ever asked, offer or agree to offer a one year only contract. We believe we went above and beyond to make sure you were well informed, furthermore we never received and additional communication from you.
However, in good faith, I am willing to offer you a credit on your account for half of your invoice against any future program if you decide to resume service in the future. I hope this helps."

In addition, for any customer that requests to not have continuous service, we accommodate and honour that request quite willingly.

Thanks for the feedback, we learn from the cues of our customers. Without that, we would be nothing. The most important part is when customers work with us throughout the season, We're not perfect, but by keeping open communication by email or phone, we can attend to problems that creep up very quickly and to your satisfaction, that way we both win! This is our Guarantee: http://lawnsavers.com/pages/visible-results-on-your-lawn-in-toronto.html

Thanks Lowell, Great customers know, and prove time & time again that when we work together, we are able to provide the best service in town! When you do your part, our products and service will make sure you have the healthiest and greenest lawn on your street!

Thanks so much for an honest and fair review. Great lawns take time. The problems on your lawn sometime seem like they creep up overnight, but they don't- they fester for months and sometimes years till the point (or damage threshold) that they out compete your lawn growth and get out of hand. We can make a big difference with natural and organic products, however even chemicals of the past took time to work and repair a lawn. Some problems can be fixed quickly, others can take more time. Afterall, plants are a living organism, and require care year after year for them to thrive. We appreciate your patience and following our professional advice to get your lawn back into shape. We are dedicated to helping you throughout every growing season so you can be thrilled with your green and healthy lawn!