Leons has always been a company we can trust for reliability and quick service. My family members and I have made several purchases in the past however, I am very dissapointed with the poor customer service we received after making a purchase this time around. We purchased a coffee table that they did not have in their warehouse and it was brought in from a different city. When we picked it up, we were given 2 boxes.Once at home, we started to open them and quickly realized they were both the same box, the top and we were missing the base. When we returned one box and asked for the base, we got grief for not having brought both boxes in. Why would we bother bringing both identical ones? All we needed was the base. Apparently, the base was never shipped and was in fact still in the other city. So we would have to wait another week. I realize this kind of thing happens. Problem, Never did we get and apology or an offer to have it delivered. We had to ask for the delivery after having to go back and forth. The person who spoke to us told us not to worry it would be delivered to our home by a specific date. I waited for the delivery and when nothing came, I called and the delivery request hadn't even been put through. Worst of all, the service manager didn't even bother to leave his seat in the office to come and speak to us or explain anything. They are quick to make a sale, but when they have a payment, they couldn't care less about satisfying the customer.
- Approximate cost of services:
- $500.00