I also had a horrible experience at the Woodstock store! We bought our first new couch from this store about a month ago. When it was delivered the chaise lounge was already broken. We have scheduled a tech to come repair it and have already had to reschedule twice. Once due to the fact that he wouldn't be in the area for a week. Then again, because the day he was supposed to be in the area he was unavailable for our booked appointment. We spent just over $2800 on the sectional after taxes. They wouldn't honor their integrity pricing when the same sofa at the same store came on sale 3 weeks later, as we had bought an additional item on at the same time, so we "didn't qualify". We went into the store in person to speak to someone, and were repeated told the store manager was "too busy" to speak to us. Same thing, as the woman with the elderly parents who wanted to exchange the chair, we wanted to return the couch. It didn't even make delivery and was broken. They refused as it was considered used goods, all sales final. We are infuriated with the customer service as well as the product. I would strongly recommend that anyone searching for new furniture of any kind go elsewhere. I also sent an email to their head office over a week ago, and to date have not heard a response. I have told all family and friends (as well as anyone else I've come in contact with) to go elsewhere. There is a small independent furniture place just down the street. We were in a rush to get the furniture due to the holidays, but I wish I would have waited the extra 2 weeks for delivery and gotten a better product, as well as service. I won't ever shop Leon's or the Brick in future endeavors. Perhaps the owner of the Leon's store in Woodstock Ontario, will consider this type of feedback, before he looses all future customers. I know my family and friends won't be back.
- Approximate cost of services:
- $2,500.00