This is my letter to Leons for which I have NEVER RECEVED ANY RESPONSE!!
Whirlpool Washer & Dryer Package WTW5800BC / YWED5800BC.
Initial Order ID#: 12046354
1608090
Dear Sir/Madam
My name is Colleen Adams, I recently purchased to above items which were delivered on March the 9th. I have had nothing but problems with these units especially the washer, it constantly goes off balance and you have to pull out the load and rearrange it. Its wonderful to have sopping wet laundrry all over the floor because you cannot put the load entirely back in. As well the locking door is a pain because you must wait for the door to open to even fix it, as well the dryer keeps sensing the loads are dry but they are not the are still damp, now I know your thinking my loads are too big NO this is notthe case this has happened with any type of loads within the 7 days I had these units at least 6 times....ridiculous. My husband called the Burlington store and spoke to a few women and then the manager Gary we were pretty much told too bad apparently you have A NO RETURN POLICY...again ridiculous after only 7 days. We had the whirlpool repair man come yesterday he said he can find nothing wrong with the unit says this happens with this type of washer?? but yet this machine is suppose to have sensors to adjust the load apparently they dont work and yet when I did a load again last night it happened again, the machine has been levelled again we checked there are no shipping pins in it. My feeling is this we asked to have these units taken back and offered to pay the difference for a different type we were told NO!! and treated quite rudely in fact. I talked to your online people and said no where on your website does it say you have a no return policy she said you have to look in the frequently asked questions...WOW not very visible kind of shady in fact. Also I read your
Platinum Promise
You don't just buy a piece of furniture, you buy Peace of Mind™. At Leon's, we're more than just a furniture store. We're a family, with family values. We understand your family's needs, and that's why since 1909, we've built our business on exceeding expectations for service, quality and value. If for any reason you're dissatisfied, we promise to do whatever we can to make you happy.
Obviously not true, since I am not getting anywhere and you took my money but now don't wish to deal with me I will spread the word to every single person I know DO NOT SHOP AT LEONS!! as well I will go on every single media site and blog and tell my story as I do not feel I have been treated fairly. You took my money and then pretty much told us too bad. I will not deal with the store any longer they are rude and do not wish to rectify anything
Very unsatisfied, in fact feel ripped off should have gone to Sears
Colleen Adams
- Approximate cost of services:
- $1,400.00