In April 2016 I purchased 2 electric recliners. I also purchased the warranty. It's now September the recliners are 5 months old and the one recliner which is used all the time is sagging in the seat. They are poorly made for the money I paid. I phoned Leon's and talked to customer service and they said they had to send out a repair person, even though I requested my money back, I was told I had to wait and see what this person said. He came out with padding for the chair, I told him that he's not fixing anything as this chair is killing my back, and giving me a headache, and for the money I paid I just want my money back. Leon's called me a week later, and asked me why I refused repair and I told them that for a chair that is only 5 months old and the seat sinking is just not acceptable. The one girl said I would have to pay for restocking fee, I said I cannot understand how they can put garbage back on the floor and pretend that there is nothing wrong with it. So said that I would have to talk to the manager. The manager said I cannot return the chair just because I don't like it, I said I don't like it because it's garbage and shouldn't fall apart in less than 5 months. Anyway she said I have to have it repaired as I don't have a choice in the matter. I'm not done with this matter with Leon's I will be contacting the better business bureau and also going to the newspaper to somehow get this resolved. Whatever happened to good customer service and the customer is always right. I told the manager that if I had to that I would sell the chairs, her response, she could care less what I did with the chairs. How nice is that.
- Approximate cost of services:
- $1,000.00