We purchased 5 appliances (Fridge, Stove, DishWasher, Washer & Dryer) from Leon's in Anjou QC, in September 2020. We confirmed repeatedly that we required the delivery for end of January 2021 which we were assured would not be a problem. After moving into our new home, we were advised there would be delays. At the end of February, we were contacted by the Laval warehouse to advise that the fridge was damaged and that we would have a replacement within a week however they would still none the less deliver our Washer/Dryer and Dishwasher that same day which they did. The stove was still unavailable however they also confirmed that the following week the Fridge and Stove would be delivered at the same time. I complained to the store as apparently per the live chat and store Leons doesnt have an Ombudsman that we have 2 year old and we order with more than enough time to allow for reasonable deliver/delays....... Yet their only solution was to offer me the used floor models instead WHICH WE REFUSED. We have a 2 year old at home, we've been living with no fridge and stove for going on 60 days. Today, they came to finally deliver the Fridge and Stove and GUESS WHAT, they tried to re-deliver the same damaged fridge and floor model stove. My husband and I are furious, they offered no assistance, compensation or solution, we have to sit here and wait for them to tell us when the correct new items are available, not to mention we missed work again to wait for the deliveries to come. WHAT TERRIBLE SERVICE. I cannot believe the experience of purchasing a new home has been tarnished because of Leons. We have had to order in constantly and use a cooler for other items. This is ridiculous and its not like we can just to my folks or inlaws for meals or to prep. Hello COVID? I am appalled by the lack of customer service. The only positive I can say is that both times the delivery operators were great to deal with!
- Approximate cost of services:
- $8,000.00