Leon's Furniture

Leon's store in Brampton. Wanted to give less than 1 star, however Google has no option for that.
I went in to buy a refrigerator on a day before Black Friday. Entire experience was a horrible and a pathetic customer service.
Issues with Leon's sale:-
1) They made me sign a delivery declaration stating that I am releasing them and their delivery guys of all liabilities in case something goes wrong or damages happen while delivery and the document is vague which can be detrimental to customer's interest. Please see the attached picture of that document.

2) I paid extra for hauling away old fridge. They did't mention anything about dismantling the old item. Old people, people with no handyman experience should avoid going to this store unless you are ok to hire some appliance technician to dismantle old item before they can haul away. Their website also does not mention about the dismantling part. Their delivery guy came in measured the door, the fridge and advised cannot haul away old fridge as doors are not removed. They took the new one back to store.
As a result, I had to go back to the store to get a refund. Result, I wasted 2 hours the day of purchase and had to wait for the delivery guy and go back to the store for refund.

3) No one is ready to take responsibility of the loss to the client. I spoke to their delivery manager "ABHI" who simply said you can get a refund and delivery guys cannot haul away as doors are not removed. When I asked why it was not mentioned to me by sales rep at the time of sale or on their website. They said it is there in their site and they expect customers to have some dismantling skills of items. Seriously, expecting clients to dismantle electrical appliances. Disappointing fact is that they did not mention this, due to which I had to waste few hours of my busy time. When I mentioned about posting my experience in social media to see how other customers react, ABHI "POLITELY" asked me to leave comments on Google reviews which I am doing now. Wish he recommended few more sites to express my feelings. Though this part is sarcasm, but he did asked me to put a review, showing their careless attitude towards customers experience. They lack empathy and sympathy towards customers, as they think no matter what customers think, once they advertise with some discounts, customers would throng their shop and hence makes no difference to their business.

Sad part, may be that's how it is, I guess. This saga of bad customer service will continue to flourish as long as this attitude continues.....

On the whole experience was below average and bottom line not a good brand to shop. If this is the experience with a brand new sale can see how their after sale attitude would be after sale.

Can't stress enough, please, old people, people lacking handyman experience stay away from these guys unless you are willing to spend some extra bucks on appliance guys to dismantle old items.