Patio roof and window coverings
We purchased a metal patio roof and window coverings from lifestyle and had negative experiences with both. When we purchased the roof we were quoted approx. 2-3 weeks for install but it took them 8 weeks to complete. When they delivered the roof system it was the wrong colour which I identified prior to install saving them install cost. The salesman for the roof system would not even show up to pick up the cheque as he knew we were angry. The same timelines for the window coverings I am now in week 10 and have not gotten all my window coverings installed after being quoted 4-6 weeks. The communication in this company is absolutely ridiculous, we had to follow up to get install times and stay on top of it due to a couple of no shows. We would not recommend lifestyle.
- Approximate cost of services:
- $13,500.00
- Company Response
Greetings Ken - Thank you very much for taking the time to review our company. Your input and the feedback from all of our customers is vitally important to us. Per your comments, we have implemented a couple of process changes which will allow us to set better and meet delivery expectations. We sincerely apologize for any inconvenience and it's my understanding that Christine West, our Product and Service Manager, is currently working on your behalf to fully resolve any outstanding concerns.
Best wishes,
Rob Rutherford
Customer Care Team
Lifestyle Home Products