Rear patio, armor stone, front walkway and natural stone steps
We met with Foti the sales rep in April to discuss what we were looking for. He seemed very professional and we trusted his advice. We placed a small deposit and he said the work would start in 6-8 weeks. As the timeframe got closer we started calling to get an update, but they couldn't give a firm date. In week 8 we had a roll off bin dropped in front of our house on the weekend. True to schedule they started excavating the old concrete that Monday. Crew hat came was pretty rough and left the place in a mess until they were done. There were a few issues we had with dimensions (salesman writing was not clear on their copy), and they reluctantly fixed the error. There was an issue with ghem picking up the roll off bin at 1am on Saturday morning!! The actual interlock work was well done with the exception of the natural stone steps in the front. We wanted 5ft natural stone steps and what was dropped off was 6ft steps, rather than using the 6ft steps (or getting the 5ft steps) they cut 1ft out of the middle and put the 2 ends together. There are three risers and these steps started rocking after week two. They came back to try to fix it but it didn't last and now two steps are rocking!! These should have been one full piece per riser. I called the salesman who told me to call Ashley in their office. I have called at least 8 times, and each time she has to take my info all over again!! She says she will get Gregg to call but he never does. The salesman had also specified a 2nd row of armor stone for seating in the backyard, but the installer said it was not safe. I mentioned at the time that i would expect the material to be used elsewhere or i want a credit....neither happened. Overall they did a good job and were on schedule, so i was conflicted about posting a negative review. But the lack of response/service on these two issues are enough for me not to recommend them. I'll look for another contractor to replace the front steps in the spring and we unfortunately deal with Loc-tite in claims court. Hopefully that can be avoided.
- Approximate cost of services:
- $20,000.00