Do not use this company as you will be disappointed. First, two weeks before the job started they dropped off blocks of pavers on my grass which totally killed it.
After they were done the job, I told the workers that there were some low spots where water will pool. I also noticed that they sloped a walkway towards my garage so all the water flows towards the house. They told me not to worry and it will be fine. Later that night I took a hose to the areas in question and water pooled and drained towards the house. Common sense and a basic understanding of gravity seemed to be lacking.
THe outline of the patio was not in accordance with the drawing on the contract. It was supposed to be kindney shaped with smooth rounded lines. Instead ot looks like a child's freehand drawing. I told them about this during the job and they said don't worry I will fix it.
I was also under the impression that I was to get the polymetric sand as I upgraded bricks in part to get the better sand. Instead they used beach sand and said that it does not say anything about the udgraded sand in my contract even though I spoke about it extensively with the salesman.
I called the salesman several times to complain and he tried to help but could not seem to get the guys to do anything other than fix the lower areas which they actually made worse.
I had several promises from the salesman and owner that they would take care of ALL of my porblems but they have not corrected the largest problem with is the outline of the patio.
One saturday on the workers called my house at 7:30 am and said he would come to fix the problems and did not bother to show up or call after waking everyone up. WHo calls people on a saturday at 7:30 am??
I have tried to reach the owner numerous times and his office said they only see him on Fridays and will not give me his contact info. I did speak to hime once but the problems have not yet been resolved. I have called his office about 3 times in the last week and he will not return my calls.
To make things wose during the job the workers used my backyard as a garbage dump leaving their lunch wrappers, pops and other garbage in my backyard. If Mike Holmes were dead he would be spinning in my grave at the thought of this.
I have given this company plenty of time to rectify these problems but they have not. In fairness the salesman did return my calls and tried to help so for that I am thankful but the workers and owner seem indifferent to customer service.
UPDATE: AFTER POSTING THIS REVIEW THE COMPANY CAME AND CORRECTED THE OUTLINE OF MY PATIO TO MY SATISFACTION. THANK YOU !!!
- Approximate cost of services:
- $7,000.00