Ludwig Paving Co

After reading the reviews for paving companies on Home Stars and and considering we've been experiencing contractor difficulties over the past few years with 2 properties, we decided that we would hire Ludwig Paving Co. based not only on their positive reviews but also on the company's favorably professional response to unfavorable customer reviews. We even did a Google search on Ludwig and watched a CP News story on UTube in which Ludwig rescued an elderly disable lady from a paving job mishandled by another company which left the poor lady in a mess and Ludwig came to her rescue and did the job without charge -we were impressed?
[Please note: we're not expecting any work for free. -just acknowledging an incredibly kind act of public service.]

However, I've been attempting to contact the company for the past 6 weeks by means of: HomeStars message link, repeated voice mails to the company answering machine (after 6-8 placed calls not a single live person has taken any calls or returned messages), and i've followed the company phone directory instructions and left all the details as per their recorded instructions. I even went so far as to record that i've been trying to contact them for several weeks and could someone please return my call -and apologized for gradually becoming persistent because i'd heard they are the best...

After 6 weeks of no return calls from Ludwig, I called a competitor who answers his phone personally but he's so busy now that he referred me to Ludwig and paid the highest compliment to their competitor saying that "Ludwig is the only other paving company in Toronto I'd [he'd] recommend as they are the only ones that would do the right like us".

We are preparing our home for sale and we care about all work being done and that the new owners can be secure that the work rendered is sound and safe and that they and the work are both protected by skilled trades and transferable warranties.
I'm afraid we'll miss our listing date of mid-October and our drive is all tore up as we water proofed the entire exterior of the home In July after another contractor's "interior water proofing" performed in January not only failed but left us with more water issues than we'd initially had and new damages and now we're chasing the clock trying to redo reno's only months old and struggling to get on with other projects not yet tackled. My apologies as I've never written a review on anyone much less a negative one but we looking to Ludwig who is considered the best to return our calls and to help us.

Would someone from Ludwig please return our call as we're good honest people who are more than fair to deal with?

Thank you kindly in advance as we truly appreciate just how busy contractors are at this busy time of year but we need to speak to a reputable company such as yourselves,

Sincerely,
Customer in waiting