Exterior Home Renovation; Exterior Siding and Painting; Interior Painting
We hired Marcon to do extensive exterior renovations to our home. While in many respects the overall quality was satisfactory, and Mark has the appearance of being helpful, understanding and sympathetic, in my opinion Marcon did not deliver on its contractual commitments. We hired Marcon based on their reputation for having worked in our neighborhood, and on some of our neighbors homes. When we signed our contract in the spring of 2008, we accepted their price without negotiation, and were told that our work would be finished in the fall. We made every payment on time in accordance with the contract, a large part of it in advance of the work. By fall the work had barely begun, and the cleanliness level was barely adequate. We picked up several hundred nails from the roofing job ourselves that had been left, and there is still debris on our roof. The exterior painting, while part of the contract, was unable to be finished because of the then cold weather, and we were promised that it would be carried out in the spring. Despite having Mark come by the house in the spring and promise to get on it, by August 10 we had not heard a word, and the remaining work was unfinished. When we finally lost patience and called him, we were advised that the painting that was written into our contract was now an extra, and would cost more money. While in the end, Mark offered to do it for free, it was only after a heated exchange. We declined as we didn't want them back on our premises. My advice, should you decide to use Marcon, is not to be as trusting as we were, hold back money until work is done, and if you are told it can't be done until some months in the future, find someone else because in the end you may have the same trouble we have experienced getting it completed. It will cost us more than $1000.00 to finish their work.
Addendum
Since posting my review of Marcon (Treadstone, Shoreacres) the work that was in dispute has been finished by Marcon, at their cost and to our satisfaction. After posting my review, Mark at Marcon contacted us and agreed to complete the outstanding matters. He was courteous and ultimately fair minded about our concerns and our work is now complete. While the ultimate timeliness of its completion was a problem, and the fact that we needed to go through some frank discussion prior to its completion, we are now satisfied that Marcon will honour its committments and is good company to deal with.
- Approximate cost of services:
- $45,000.00
- Company Response
Glad we could work out any misunderstanding there may have been and I am glad we could satisfy you in the end.