We bought our first Mason Home in 1997 and it was a great experience. The house was decent and the after sale customer service was excellent. Mason Home’s never heard a peep from me. Based on this experience we bought our second Mason Home in 2011.
We moved into our new home that had no eaves troughs, no window screens, outside siding not done, painting not done, all 3 bathrooms had wrong cabinets and countertops, kitchen venting exposed, bathroom tile not done as ordered, crown molding not done as ordered, door missing to basement, etc, etc, etc not to mention shoddy workmanship and cheap materials.
Trying to get anything done after the sale has been a constant battle and *Customer Care* is non-existent. The level of *bad attitude* is astounding. We seriously regret having Mason Homes build our house and are not happy customers. If you care about quality and customer service Mason Homes is NOT the builder for you.
- Approximate cost of services:
- $272,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?