First I want to say STAY AWAY FROM MCKINNON OR YOU WILL BE SORRY!
I called them on July 8th at 8:00 pm because I saw a puddle of water around my tank. Since I bought the tank there, and they installed it, they seemed like the right people to call. I explained that there was a puddle around my hot water tank, and the person I spoke to said that a technician would call me back. NOBODY called me. I called back at 11:00 to see what was happening, and it seems like my call wasn't sent out to any technician! The person I spoke to this time told me he was putting a RUSH on it, and a technician would call me. I stayed up until 1:00 am, waiting for a call, and NOBODY called me. I went to bed and was woken up at 9:30 am by a technician who said he could be at my house within 30-45 minutes. He arrived at 10:50 am, went to my tank, and said that it wasn't my tank that was leaking. He opened the furnace cover and said that it was my furnace, and PUT THAT IN WRITING on his work order. He was there 20 minutes, and charged me $203.40 and did nothing.
I then called the place where I bought my furnace, so Another service call. It turned out the IT WASN'T EVEN THE FURNACE, IT WAS THE AIR CONDITIONER, SO THE PERSON WHO CAME FROM MCKINNON DIDN'T EVEN DIAGNOSE IT PROPERLY! MY FURNACE WAS UNDER WARRANTY, SO I WAS EXPECTING IT TO BE FIXED UNDER MY WARRANTY, BUT IT WASN'T THE FURNACE, SO THEY TOLD ME THEY HAD TO CHARGE FOR THE CALL. The technician also told me that McKinnon' s technician should have known that it COULDN'T be the hot water tank, because because if it really was the hot water tank, there would have been a lot of water on the floor. SO, they came to my house knowing that it wasn't the hot water tank. THEY JUST WANTED TO CHARGE FOR THE CALL AND MAKE MONEY WITHOUT DOING ANYTHING!
I called McKinnon on Monday, July 10/17 and spoke to Michael, the owner. He didn't care, because all they want to do is get their money. His attitude was THANKS FOR CALLING. NOW I SEE THAT THEY DIDN'T CARE BECAUSE THEIR RATING ON HOMESTARS IS 62%. AGAIN, STAY AWAY FROM THEM.
- Approximate cost of services:
- $203.40
- Company Response
Thank You Rhonda for your review. We installed your water heater on June 12, 2015 and the water heater installation is warrantied for 8 years on the parts and tank and one year on labour. The service call you requested on the weekend was for the water heater as you felt that it was leaking. Our service technician contacted you on Sunday morning and as promised, he arrived 45 minutes later. He identified that the water leak was not from the water heater but from the furnace as the evaporator coil from your air conditioning system was leaking into it. He offered to identify and rectify the issue but you insisted he not touch it as you stated the furnace was recently installed by another company and the installation was still under warranty.
Regardless of your negative review, your water heater installation still has warranty on the parts and tank until June 12, 2023 and we would be happy to honor these warranties should the need arise. As the one year labour warranty on the water heater lapsed on June 12, 2016, the service call labour would still be chargeable at our regular service call rates.
Rhonda, you failed in your review to mention that when I contacted you to discuss the service call, you ended the phone call by stating that you would be stopping payment on the cheque you paid us with. I am sure that you simply forget this small piece of information when you were writing the review but thought it was important to note.