With all these great reveiws i feel i have to share my story with Mike.
we wanted new vinyl floors in our bsmt to finish off our place before our open house (we're selling)
he missed the first appointment to measure the floor and it took about a week to get him back. when the floor finally went in there were extra seams in the material (it was on top of existing vinyl floor) they put an extra seam in a doorway (extra traffic area) and the pattern didn't line up properly!! not to mention that the seam sealer they put on has a different finish than the product (looks bad) Mike said he was coming to fix it, Mike where are you???? I've been calling!! you don't call back!!! AND i have no recourse as he insisted on payment up front due to it being under $1500. I'll never be doing that again..
After posting this, Mike gave me a call (yes we played a bit of phone tag) and arranged to have someone come and fix the seam issue. they came today and tried to remove the seam sealer excess that looked shiney on the floor. the seam does look better now.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi. I work for Mike's Carpet & Flooring. I would like to start out by saying sorry for the inconvience you have been put through. I went over your review with Mike. I understand that you are playing phone tag. Mike has been tried to contact you several times. We stand by our work and thats why he went to your place to fix the problem-no one was there and he dropped off transition at the place. He contact you by mail and by phone but we have not heard from you. He even tried contacting you today and left you a message. We would like to resolve this issue. We aim to consistently deliver a professional service to our customers and provide customer satisfaction. We look forward to resovling this issue and to make you satisfied. As I have said earlier, we tried to contact you and left you a message. Can you call us back to scheduel a day to fix this