Mike's Carpet And Flooring Ltd

Thank you so much for the wonderful laminate floors. The work was done i one day, staff at the store was excellent. Laminate installers were excellent, polite and fast.You made this work so easy for me from choosing the laminate to installing the laminate in my place. Defiantly would highly recommend your company for flooring needs. Once again thank you so much.

A suite in our condo had the laminate flooring damaged when the dishwasher overflowed. The local flooring company said they could not replace the flooring as it was discontinued. We checked online and found the flooring at Mikes in Burnaby,BC. They were very helpful and we were able to order the flooring and have it picked up by one of our condo owners who happened to be vacationing near Burnaby.

We hired Mikes Carpet & Flooring to install carpet on stairs. The installer came early and finished early. Very happy with the work. I would recommend Mikes Carpet & Flooring. However I felt it was little expensive. I paid $805 (include tax) for regular 30 steps (carpet was provided by us and old carpet was already removed from the stairs by us), 8 Ib 1/2" underlay, and one step stair nosing only.

Initially we received great customer service, a free estimate and a contract for reasonable quality carpet sold on promotion. Upon providing a 50% deposit, an installation date was set within a week’s time.

However, they did not make sure that they had suitable stock before they had booked their installation date. They cancelled their installation with too short of notice; after we were given our installation date, we moved out all our furniture and had our old carpet removed for the purpose of having Mike’s Carpet & Flooring install new carpet on our given date. To have them install an alternative product matching in quality and color, we were required to pay the non-promotional price (a much higher fee). Because we did not agree to have them install a lower quality product or choose another type of promotional product (for example, Berber carpet instead of the plush carpet ordered) in a different color, they informed us that they could not reschedule the installation date until at least 6 weeks later. Given our situation, we began to look for other flooring companies. We found a competing flooring company that was able to match Mike’s Carpet & Flooring’s promotional deal for the exact product to be installed in a week's time. When we discussed the matter with Mike's Carpet & Flooring, they informed us that returning our deposit was against their company policy. They tried pressuring us into signing an agreement stating that we would not make any complaints to anyone regarding this matter and that we would be financially obligated for any expenses Mike’s Carpet & Flooring might incur as a result of such complaints if we wanted our deposit back.

In hindsight, we wished we had first checked with the Better Business Bureau to ensure the company was accredited and reputable before doing business with them.

I facilitated a new carpet install with Mike's Flooring at my ex wife's house. They were quick to come to the site and deliver an estimate. The estimate was well price however, I opted to remove the carpet and lift the close doors myself to save a little money as I am a handy person. On the day of the installation, they were professional, fast and did an excellent job. I would recommend them!

Bought laminate floor here, but installed myself. Floor was good - on discount. Pre-pay ordered some more floors of a different design for a different room, but it turned out the product was on back order from the manufacturer for weeks. I went to buy the extra flooring from somewhere else (needed a specific color fast), but due to a miscommunication the back ordered flooring still got ordered. Mike personally resolved the issue and refunded my expenses at no cost to me, which I'm sure many other companies wouldn't have done. Would recommend.

great service and suggestions. gave description to them of my room and they gave some ideas on color schemes. the carpet color they suggested looks great in room. also easy to clean and durable.