Scheduled the appointment, provided with a date and time with three hour window for arrival. Called the day of and told that the plumber could not make it. Rescheduled for the next day. Told the call centre the part needed and requested the plumber bring it along from their warehouse. Plumber arrived as scheduled, promptly told me I needed to pay for parking and then complained about not being paid for techs last hour by Milani because he had to look around the part I requested. I paid for the parking. After an hour he finished the job. The faucet is not vertical, as in it doesnt point downward when in the off position. Instead it is on a 20 degree angle in the on position when off. He blamed the installer (what!?!) and said there was nothing he could do. He ask are you okay with that? When I said do I have a choice, he said not really. The next day the call centre called me about the appointment. I wish I hadnt answered as I was more frustrated afterward. Originally he offered to send another plumber to fix the cosmetic issue. He never made any comment about me, as the customer, paying for parking, or the immediate unprofessional/blaming approach of the plumber. Within minutes he called back and said that because they would be sending a different plumber, if that person determined there was no issue, then I would have to pay. So if the guys co-worker sides with him, then Im at fault. NEVER AGAIN. Super disappointing to pay so much money for such horrible service. My advice - go elsewhere.
- Approximate cost of services:
- $380.00