Flood was worst after the repair than before!
I called the emergency number because i had water dripping for days out of a fitting and the basement was starting paddle up. Rob i believe was his name came within 1 hr( i paid a premium surcharge for him to come in fast ) to diagnose the problem . He replace the whole fitting and the dripping stopped . He guaranteed me that this is my only problem and his work. 2 days later , when i went down to my crawl space , there was a flood in there, i went back up to the place that he had replaced and found water spraying out of that area. I called the emergency line again and another guy came and
replace a new cap . This on a Sunday morning when i had to rush for a very important event! The plumber came and fixed the problem fairly quickly, he said that the last plumber might have over tighten the cap causing it to break and came apart and water spraying out. Before he left he had to cheek, he tell me, and i quote " i will call the office and ask them how to invoice you. " i told him i will not pay and sent him out . This is after i paid a surcharge for the 1st time and with a 30days warranty.!!!!!
Adding to this review on June 8 : Without my authorization, Milani charged my credit card an extra $189 dollars . I will be seeking legal advice on this matter.
- Approximate cost of services:
- $532.48
- Company Response
At Milani, our number 1 priority is customer service. We have consistently tried to contact Oliver about the service with no answer on his end. Please feel free to give Heather, our customer service manager, a call and we can try and make things right.