The water pipe from the city valve into the house sprung a leak and created a water feature in our front yard. The dispatcher explained their rates and gave an approximate time for the service manager's arrival; he was very patient answering questions.
The service manager looked at the site, the water regulator in the house, and explained the possible best and worst case scenarios, along with approximate costs, potential problems. He's not paid on commission for the service we choose, so his advice was candid and unbiased.
Drainage guy arrived within 30 mins, dug a 3'x4'x3'deep hole to find a huge boulder on top of the leaky pipe! He dug around it as much as he could while waiting for a proper drill and tools to be sent over to split the boulder. After the boulder obstacle was removed, they epaired the leak without problem.
Milani was very reasonable - Service was charged from the time the drainage guy arrived and began work - didn't include the service manager's time, nor the time waiting for the drill tools to arrive. Very professional attitudes and manner.
- Approximate cost of services:
- $600.00