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We are very sorry for your unfortunate experience with Milani. I assure you this will not happen again as we have worked hard to develop our customer service. Once again we apologize; however, we thank you for your business.
Replace water pipe from city connection
Thank you very much for the positive feedback, we appreciate your business!
We are pleased to get your feedback and we are always happy to help our customers. We appreciate your business and look forward to working with you again!
repaired water seepage in front lawn
Thank you for the feedback; it means a lot to us. Customer satisfaction is our main goal and we are glad to see happy customers. We are always trying to improve ourselves to serve you even better.
Flush Drain Tile and Sump, install clean outs
Dear Mr. Customer,
We truly appreciate your feedback as it allows us to try and achieve our goal of continually increasing our customer service. The rates and pricing structure of our business allows us to not only employ but keep our highly trained and valued technicians for the long term. This is what allows us to maintain the high level of workmanship that we provide to all of our customers. It is our direction to not compromise the quality of our technicians and only employ the highest level of ticketed trade’s people. We believe that “doing the job right the first time” requires a dedication to having the right people for the job. We strive to create an efficient channel of communication with our customers by employing a staff of 11 customer service and dispatch representatives. These customer service representatives are monitored and trained daily to meet our level of quality and assure timely follow up.
We acknowledge that we did not live up to your expectations and that your final experience was only satisfactory. We would appreciate an opportunity in the near future to go beyond a satisfactory rating and exceed your expectations and achieve a goal of excellence. We encourage you to contact us directly so that we can better assist you.
Best regards,
Milani Customer Service
Fixed Toilet, Totally Saved us!