My wife, 2 boys (ages 9&11), and myself went through this project from Feb 2018-Dec 2018. We added a complete second story, and complete renovation of our ground floor. The people at Modular were able to work around our very busy schedule with very little time displaced.
All of the staff from Modular including the initial sales team, right up to opérations and the owner were very professional and courteous at all times. The trades people were always polite, and were very approachable. The whole team worked directly with us via email, text, and always answered the phone whenever I needed them.
Their efficiency is compared to none. By the time the roof was sheathed, the shingles were on the next day. It would often happen that extra personnel were sent to complete tasks that were required before the next phase. Most importantly, there were always people working on site. Sometimes, trades would work after hours and/or weekends to keep things going. Every week had something moving forward on average 5 days a week. Often the hinderance would only be ourselves not having detail decisions made yet for them to continue.
We were also able to modify the scope very easily, and have immediate conversation about extra costs, and sometimes costs reduced. This included adding a large French door out the back, which the construction manager already foreseen and had reinforced the whole back wall just in case.
At the end of project, we created a small list of items that we thought still had to be closed, and they were very open to discuss and attend to immediately. All permits were met and closed, and their accounting was fantastic with monthly summaries.
I am sure I am missing some things, but nothing bad. This team is a well oiled machine, and I have only compliments to preach. Projects like these can be very stressful, and this team was eager to help and answer questions to help the client through.
Would do it all over again. Thanks Modular.
Don Hillier