We called this company when our drain backed up in our basement. The technician George told us he would unclog the drain AND LOCATE the problem for us by using a camera line. After spending about one hour working, he charged us more than $600.00 (did not tell us we were purchasing some kind of chemical for the drain system even though apparently it was included in the pricing). He then told us that he "forgot his pipe locater" at the office and would have to return the following week.....at which time he told us he would charge us another $325.00 to do a locate!!! I contacted the manager at which point he said he would send the technician back to do the locate and that he should not have told us there would be an extra charge. He did come back eventually, however.....the location he gave us was completely wrong!! We had the Town waterworks Dept. come out and do a camera inspection and the location they gave us was completely different from the one Mr. Rooter gave us. I feel that this company only tries to get as much money as they possibly can without doing a proper job. We tried to reason with the company and ask for a refund as the camera inspection they gave us was of no use to us, at which point they gave us back $40.00 out of the $300.00 plus that we paid for the camera inspection, plus some coupons that we could use in the future! They also said that ONLY IF we had them do further repair work, they would refund the amount of the camera inspection. They take your money and once they have it they use it as leverage to get you to have them do more work. I would never recommed this company to anyone!!
- Approximate cost of services:
- $650.00