Initially I had a bad experience having called and waited 2 and a half hours for someone to tell me no one was coming... after getting frustrated and having some words, the representative called me back a half hour later and told me someone was on the way... and then Rick showed up! He made all the earlier frustration go away... he was courteous, personable and helpful beyond the task at hand pointing out an issue with my furnace. Rick is a superstar... he turned a bad experience into a good one!
- Approximate cost of services:
- $400.00
- Company Response
Hello Lorie and thank you for sharing your positive experience with Mr Rooter and our technician Rick. There are some times when we are very busy with emergencies and it does take our technicians longer than expected on a service call, so we do apologize for the inconvenience. We are glad to have recovered quickly and turned this into a good experience for you! Thank you for choosing Mr Rooter and have a great day!