I called Mr Black Topp in to do a repair on my mothers' driveway. They pulled weeds from her driveway edge and sealed the space with asphalt. Ultimately, the weeds grew back through the asphalt right away. Nick had said that he would come back and fix any problems if any occurred. I called and he said he would look at the problem. He didn't show. I have been trying to reach him for weeks now with no avail. His answering machine is always picking up and he does not return calls. I feel that he ripped my 89 year old mother off. Beware.
- Approximate cost of services:
- $650.00
- Company Response
We were originally called in to repair a hole where the down pipe eroded
the driveway. We were told they did not want to spend too much money. After that was completed they asked if any thing could be done about the weeds along the side of the house.They were informed that the weeds were in fact bushes because they had never been tended too. The optimum way to remove the bushes and roots would be to cut asphalt down the side of the house and solve the problem at the root base. But money was an issue. Fine, I suggested removing the weed/bushes by hand and filling the edge with asphalt. They were made very clear that the weeds would most likely push back through the asphalt unless the roots were torn out. I was also told by the daughter that none of that mattered, as they did not have time to go and keep fixing the house and doing repairs, so the mother would be moving in with them. Fine we did what they wanted at no extra charge. The sad part of this is that we did go back and look at the issue and against our better judgment agreed to carry out further repairs again at no cost to the customer. But, now that I read a nasty review about our company and calling me a thief who preys on elderly women, the daughter can solve the issue all on her own. As they were free to begin with. There is no mention about the five foot deep hole at the side of the house that was repaired. Why even give us a rating of 4, why not zero, why not negative 10. People who have used our services are quite happy based on previous reviews
and we can't always get to the phone, but if a message is left it is always returned in a timely manner.Cindy you just proved that no good deed goes unpunished.