Spencer N Contracting

I’ve dealt with Spencer Contracting on three occasions, but have mixed feelings about the experience. The quality of the work has been consistently good, but other difficulties came up in the last job. I had a minor plumbing problem (a leaking pipe behind a basement wall). A small portion of the wall had to be taken out, the pipe repaired and the wall reconstructed. The plumbing portion of the job took between two to two and a half hours. I was charged for half a day’s work (four hours). "Oh, that’s standard," said the supervisor. Is it? Maybe so, but there was no discussion of this in advance--only when I was handed the invoice at the end of the job. Had I known I could have easily found an hour and a half to two hour's worth of other plumbing chores to make up for the work I had paid for. No. When I complained to the supervisor he told me "Maybe you should have gone with a handyman." Maybe he should have discussed that with me before agreeing to undertake the project in the first place.

So I've been happy with the quality of the work of Spencer Contracting. They use good people. But the communication has been poor and the pricing has been inconsistent so . . . . caveat emptor.