WAZA HOME COMFORT INC.

I have a tankless water heater issue.
A technician name Leon called me and ask if he can come by in one hour and he was exactly in time. Liam asked me questions, regarding the tank and he was super helpful and was able to diagnose the problem and found the case. He was ordered some parts from the USA to fix my water heater and in a few days this work would be done. I am very happy with how experienced and friendly he was.
Thanks Liam.
I also want to thank Samuel and Waza Home Comfort.
Good job guys.

Guys came a bit later than expected, but completed the work with enough time for me to get back to work for the afternoon, good stuff. Installed a new air conditioner.
The *ONLY* issue I had, is that after pre-paying for the new A/C and during the installation, the team told me there's a major discount on the install if I sign up for the maintenance plan. I told them I already paid and they said they would get the office to contact me.
Nobody contacted me.
I emailed the office, and got no response.
This was a bit disappointing, otherwise, the work was done, clean, works very well and I'm pretty darn happy they got it to me in about 4 days from purchase.
Would I get them again? Yup, probably! They're a local small company and I much prefer to support local than giant multinational chains.

Rico is a solid hvac service technician. He was thorough, professional and competent. He pointed out things that I never knew before. Also, he took his time and didn't fly out of here in 15 minutes like some other techs that preceded him. Thanks again Rico. :)

The team contacted me proactively as they had a slot available

The team were on time and professional

They were done with the work pretty quickly

Update: Following my issues I paid for another company to diagnose the problems with my AC unit. They used a flourescent dye and determined that the A-Coil was was leaking and was likely defective when it was installed. It was replaced under warranty, but I had to pay for the diagnosis and installation. My AC is now working as it should. Following two years of follow-up Natural Choice Heating and Cooling, they were unwilling to properly diagnose and put in the work to correct the problems with their AC install. I would not recommend this company.

Detailed Review:
I'm faced with a challenge as I write this review for Natural Choice Heating and Cooling. On one hand, I genuinely like James and the company. He's a good technician who takes the time to explain things, and I found him professional and reasonably responsive up until my new A/C was installed. However, my experience with the actual A/C unit and the company has been anything but satisfactory.

I spent over $6,000 on a new A/C unit in the summer of 2021, expecting it to provide much-needed relief during hot days. Unfortunately, it hasn't been working properly since it was installed. The following summer, in 2022, Natural Choice did come out and took apart the A/C to conduct a thorough examination of the system. They believed they had remedied the problem, and I had hoped that my cooling issues were behind me.

To my dismay, the problem resurfaced again in 2023. Frustrated with the lack of response from Natural Choice, I reached out to another contractor for a second opinion. They conducted a simple diagnosis and discovered a leak in my system, as the coolant was not at the correct pressure. Only then did James from Natural Choice come out to top up the coolant. However, I was disappointed that he did not attempt to diagnose the root cause of the leak or provide a comprehensive solution. As of the time of this review, my AC is still not cooling my home, and I effectively have a very expensive dehumidifier.

Positive Aspects:
James, as a technician, was knowledgeable and helpful when I could reach him. I appreciated his professionalism and clear explanations of the issues.

Areas for Improvement:
Despite Natural Choice's efforts in 2022, my A/C continued to struggle with cooling my home effectively. Their subsequent lack of responsiveness to my calls, texts, and emails, or to follow through with promised responses, is completely unacceptable. As a customer, I expect a level of service that acknowledges and addresses concerns promptly.

Final Thoughts:
I'm unsure of the reasons behind Natural Choice's inconsistent responsiveness. Whether they are too busy, uninterested in resolving my issues, or facing internal challenges, I cannot say. However, this ongoing experience has left me with no choice but to share my disappointment in the hope that it will help others make informed decisions.

Recommendation:
In spite of their Homestar rating and positive reviews (which influenced my initial choice), I must advise others to be cautious when dealing with this company. Unfortunately, my experience suggests that customers can find better service elsewhere.

I used Natural Choice for the first time 6 years ago (to install a new A/C) and again this year (to replace my furnace). They provide a consistently friendly, knowledgeable and reliable service which is why they are my go-to for any HVAC related concerns. In both instances James took a lot of time to help me review the different unit options, weigh pros and cons of each, and settle on something that worked for both my lifestyle and budget. I never felt pressured or rushed through the process. He was keen to share his knowledge to ensure that I made the right choice for me. The install staff were also fantastic! They take great care to ensure that they leave your house spotless and are courteous, friendly and helpful along the way. Thank you NCHC for all that you do!

We had our furnace stop working one night, so I contacted James from Natural Choice Heating and Cooling. I booked an online emergency service call to have the issue looked at. James was here in around 20 minutes because we had no heat. He was very pleasant to deal with as with the first visit. James varified the issue and got our furnace working so we had heat, until the new required part was ordered. We did need an ignitor to rectify
the issue. James also found a few other issues that the furnace had that would be issues down the line

and gave us some options. He also found that we had some installation issues from the original installer. (Not Natural Choice Heating and Cooling ) James gave us some options as far as either repairs or complete replacement was concerned. The option to replace the current furnace we had was to limit down the line repairs with our current and tired furnace. The fact that James fit us in the very next day was amazing to us. James and his crew
did an amazing job with the install of our new furnace and can't thank them enough. Highly recommend for service or replacement.

The owner James was upfront, conscientious and fair. Some might consider the price a premium, but customer service & respect - bar none. Staff (Eric & Brad) very amiable, professional and left my home spotless. Highly recommend.

Our old furnace quit working on one of the coldest days of the year. We called Jay at natural choice and he was able to fit us into his already busy schedule. He had a new furnace installed within 24 hours of our call to his office. His crew were fast, efficient, and very courteous throughout the entire install and I couldnt recommend them more. Thanks so much Jay and Natural Choice.

Extremely satisfied with choosing Natural Choice Heating and Cooling for all the work they did for me on a current renovation project. This work included a furnace and AC installation along with complete ductwork and gas lines in a gutted bungalow with a new legal basement apartment. Many challenges with tight spaces and routing but the guys on site were very flexible and willing to work with us to find good solutions. Quotes and responses come quickly. Easy to see they take pride in their work. Wouldn't hesitate to recommend them to anyone looking for HVAC work.