Window and front entry foor replacement
Their vinyl windows are solid and well built but the installation (i.e. interior trim) was deplorable. We needed our General Contractor to redo the final trim that was installed around several of the windows.
The door installation wasn't much better. It took quite a few calls to get them to cap a piece of lumber that was left exposed in the threshold.
I will not use them in the future and would qualify any recommendation.
- Approximate cost of services:
- $11,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Response to Home Stars Complaint:
We are pleased to know that the customer is happy with their Enersave windows. Employing the most sophisticated materials including polyresin3, UPVC, argon gas filled sealed units and low glass coatings, Enersave windows are Energy Star registered, Window Wise certified and CSA approved providing the highest rated thermal high efficiency window on the market.
It is a concern, however, that the customer is not pleased with the interior wood trim. Our standard interior trim is paint grade 'A' quality.
If for any reason the trim does not meet industry standards we will make arrangements through our warranty with the lumber company and gladly arrange to have the trims replaced. It is important to note that we have no record of any service request of this nature.
We have asked Home Stars to contact the customer and ask them to phone our service department so that we can attend to their concerns.
Yours truly,
Stan Greenberg