Pacific Carpet & Flooring

I had hardwood floors done through the entire house as well as the staircase. I can honestly say that I did a lot of research before going ahead with this job. When the carpet was pulled up we noticed that there was a beam missing under the subfloor when the house was built. As a result someone could have fallen through that section of the floor. They fixed it for me before laying the floor and still finished on time. Everyone that works at Pacific Carpet & Flooring is great!!!

The job involved tearing up wall to wall carpet and a ceramic kitchen floor and installation of hardwood flooring. I believe some of the workers were skilled while others were learning on my flooring. The site manager did not monitor the job and when I raised specific deficiencies, damages he would say they would be fixed. The attention to detail was not eveident to me. When I checked,they were not fixed properly.I believe they knew what a quality job involved but felt they could do bandaid solutions.The workmanship was sloppy they damaged walls and ballisters. They even tried to hide the damages with bandaid solutions. They left bags of garbage on front porch over extended time periods( not a good issue in condo complex) and they swept the concrete rubble from the torn up ceramic floor into my garden. The store manager deferred my concerns back to the site manager and was not willing to come see the mess they made and the "solutions" they came up with.

I think we had the misfortune of not having continuity in the people we were dealing with at PF. We constantly had different sales people, installers and managers. Led to extremely poor service and no ownership of responsibility.