A/C failed in early August. Quick and timely response from Peel Heating & Air Conditioning. Diagnosis suggested two new parts were required. These were efficiently replaced. Cost of parts seemed high but reasonable when one realizes their business model recovers service technician expertise and profit margin via part mark-up.
Six weeks later, the A/C fails again. Diagnosis is that a new condenser fan motor is required. It's now obvious that the original diagnosis was incorrect and I paid dearly for parts that did not need replacement. Called to complain and fully expected a fight. Instead,
Peel Heating & Air Conditioning heard me out and said "Okay, if we're wrong, we're wrong. We will refund the charges for those initial parts, or apply your payment towards the cost of the new condenser fan motor". Five hours after my call, the new motor was installed and the A/C is working fine.
Great service! A very satisfied customer.
- Approximate cost of services:
- $500.00
- Company Response
Thanks a lot we are not perfect but we try to do the right thing