Had a very disappointing experience with Pella. Our window install date was delayed, multiple times. Pella installed the windows they had in warehouse but 6 still remained missing. I had contact our sales and service people for 2 weeks before getting an answer on when the remains windows would be installed. This delayed our entire reno project. They came to install 4/6 windows and 3 of the windows were wrong!! We ordered black interior and exterior. They told us to spray paint the inside (they would pay for the spray paint - lol seriously??) 1 of our windows was forgotten in the order and it took me a month to get a response from our sales person We were just told it would take another 7 months.
We are still without 1 window, 3 were done wrong, and 1 never got ordered The windows (we have) look great, but The customer service is absolutely awful. Just based on the way we were treated, I would suggest working with someone else. These windows are too expensive for terrible service.
- Approximate cost of services:
- $60,000.00