One of my concerns with having a new roof installed in May was my garden. I specified this to the salesman on the first visit. He assured me that plants would be protected and cared for during the process. Not only were the plants walked on, cedar shakes were dropped from the roof onto plants and left that way overnight. Tarps full of cedar shakes with the nails sticking out were dragged from the back yard to the front scratching the brick patio and crushing more plants. When this was brought to their attention at the end of the project, they sent someone out to look at it who said he would get back to us on how it will be rectified then took our check and we never heard from him. Calls and emails were ignored. Wooden trim was poorly matched with paint color, not even close. The crew left cigarette butts strewn around the yard. Cedar shakes again with the nails sticking out were left in the flower beds. A visiting friends four year old son stepped on one of these protruding nails and had to have a tetanus shot. Luckily we have had no problem with the roof. If you have a garden that you care about, find another roofing company.
- Approximate cost of services:
- $18,000.00
- Company Response
I would like to sincerely apologise for the inconvenience we caused you. At Penfolds Roofing we always try our best to get all our crews and employees to follow our instructions but in your case we failed. Please let me know personally if there is anything I can do to "make-good" at this late stage in which case I invite you to call me directly. Ken Mayhew, President.