This is the worst company for customer service. We were having problems with a sky light and with some recent renovations our contractor discovered that the sky light does not have any drainage holes and that there was moisture. We phone Penfold and spoke to someone at Penfold who basically gave us the run around and the last message we received was that we had to go after the manufacture to get them to repair it when Penfold put the unit in as part of our contract when they did our roof . During the time that they were putting in our roof, there was a day that the worker forgot to properly cap the perimeter and that night we had water gushing into three areas of our house. They had the nerve to say that we needed to go after the carpenter even though Penfold had hired this person. Our experience has not been positive and would not recommend this company.
Thank you for rectifying this issue. The miscommunication was not on our part but we are happy and satisfied that it will be resolved.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Sandra. At Penfolds we strive to exceed our customers’ expectations but failed you this time for which we apologise. We always appreciate feedback positive or negative. In this scenario, we must admit fault. We are terribly sorry for the inconvenience we have caused. We are working as hard as possible to rectify the situation. Indeed there was a flaw with the skylight that was installed. It is a custom sized skylight and the manufacturer has claimed full responsibility for this. They have completely re manufactured the custom sized skylight. There was a clear miscommunication from our office to you. You should not have had to contact the manufacturer and for this, we apologise. Prior to you posting this review we were already in contact with your husband, and weather permitting we are scheduled to install your new skylight by no later than next week. (March 2 – 6). There will be no cost to you at all. Shaun Mayhew, Group Sales & Marketing Manager.