Explained I wanted the roof done before a certain day due to guest over the summer: otherwise to be done at the end of the year. I signed a contract with a 10 day cancellation but at about 15 days I canceled; they kept 10 % of the total value of the project back $1,364 from my deposit; explaining they had the right to keep 20%. I should never of signed the dotted line so beware. They had a 40 dry day wait which was way too long. They said they keep the money back for allocated resources? which I'm sure won't go to waist; so why keep any $$ back at all!!
In response to Shaun Mayhew Penfolds Manager
I was clear when I signed the contract that the work needed to be completed before June 8th arrival of my visitors. This date should of been written in an addendum to the contract. Deposit paid April 25th. Once I learned your were working 40 dry days out, the contract should of been cancelled by yourselves as you were unable to fulfill my request that only had a 36 day window; so you were unable from the beginning to complete my project. This was an expensive wast of my time.
Surlang Roofing were very clear in that they had people still waiting from last year as the weather had been so wet. They do not want you to sign a contract so far out with no hope of getting the job done in a timely manner.
I do not believe Penfolds were out of pocket from my allocated resources do you? Man up and pay up if you want me to shut up.
- Approximate cost of services:
- $16,000.00
- Company Response
Hi Suzie,
This is a very unfortunate set of circumstances. We do our utmost to meet timelines under usual circumstances. This year started off with extraordinarily wet weather and has created long delays in regards to scheduling. In fact, we set many records with the amount of rainfall we received. When factoring the rain with the long accumulation of snow we did not have more than two consecutive dry days which exacerbated the scheduling even further and especially flat roof scheduling. Your project is a flat roof that requires dry weather to complete along with all flat roofs. With such a wet start to the year, there have been scheduling delays. We never made a guarantee at the time we signed the contract to a specific start date or timeline. Had we been told that the deadline was mandatory we would have been upfront letting you know we could not make it. Only after we had invested resources into the project did it become clear that the project had to start and be completed by a certain date. We wish you all the best with your project.
Shaun Mayhew
Sales & Marketing Manager