Had a roof leak "repaired" by Penfolds and was told by repairer that work was guaranteed. Penfolds online site says "everything we install carries our extensive warranty and Workmanship warranty into a single Peace of Mind Warranty" I was told by Service Manager that roof repairs are NOT WARRANTEED!!! He also said that sometimes it takes 3 to 4 times to do a repair and homeowner has to pay for each " try " !!! Their warranty is a sham and and un-trustworthy!!!!!
- Approximate cost of services:
- $300.00
- Company Response
Hi Buzzbee. We value all comments and feedback, and I've taken some time to investigate your claims. My sincere apology for any misinformation you may feel you have received. In this scenario, and in all repair scenarios we are clear there is no warranty. It is correct that we do state on our website that everything we install carries an extensive warranty, however a repair does not fall into this category, as we are simply trying to correct a flaw in an existing roof. We always let people know that we will do our utmost to solve the issue, but do not offer a guarantee on that work. The nature of repairs simply do not allow for us to warranty. I will review our policy and documentation to make sure that all customers in the future are very clear that a repair does not carry a warranty. I will also make sure our techs are providing customers with clear information. I am happy to discuss further. Feel free to reach out to me at 604-254-4663. Shaun Mayhew - Sales & Marketing Manager.