Interior and Exerior Stairs for New Home Build
My husband found Platinum Stairs on HomeStars. Al (the owner) was definitely well-priced - by the time we received a quote from Al, we had already received 2 other quotes. Al was several thousand dollars less expensive. So, Al gets high grades for price. Ditto for the quality of the stairs. Definitely great workmanship on the stairs, but the wood railings were riddled with humps and they had to be excessively sanded after they were installed (which Al took care of). Al went to great lengths to protect the stairs after they were installed, as there was so much other work going on at the house by other trades, so he gets recognition for that. Where it all falls apart is RELIABILITY (OR LACK THEREOF). Al rarely showed up when he said he would, and when he did show up, he was always late. To make matters worse, Al never called to let us know that he wasn't coming or that he was going to be late. We finally reasoned that at some point, Al would want to be paid his remaining balance and that he would eventually show up, so we just stopped chasing him and waited for him to call us, and eventually, he did. So, if you want high-quality stairs (and medium quality wood railings) at a really competitive price, and you are not in a big hurry, then Platinum Stairs is a great company to work with. If your project is time-sensitive (as ours was), then be forewarned...you will not have your stairs and railings installed on the promised dates!!!
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Kathy,
Thank you for your review. Your feedback is very important to us, as we continue our efforts to ensure we offer the best service and quality work to our customers. Great to hear you were happy with the workmanship of our stairs. As for the handrail, yes we always do sand the handrail after installation to make sure handrail is nice, smooth and ready for stain. In regards to reliability, respectfully, we have to disagree that we caused any delays in your project. First of all, your stairs were manufactured within the agreed-upon timeframe, when we informed you that they were assembled and ready for installation, you said your home was not ready for the stairs to be installed and so we had to place them in the storage for 2 months. Second, the day we went to install the railing (in response to your request), your contractor told us that we could not install it, as the floor was not installed yet. Thereafter we tried to arrange attendances at your home, on a number of occasions, to install a bracket and finish off the last few aspects of the job. However, we were repeatedly told that the timing was not convenient for you and your husband. That was not an issue, as we always strive to accommodate our clients' schedules, and we did eventually obtain access to the property so that we could finish off the job. However, we do want to set the record straight on this point as our clients' satisfaction is very important to us.