Prime Seal Industries Inc - No Longer in Business

Windows thermal layer failed on all windows after 10 years. We purchased them in 2010 and by 2018 we noticed condensation on the lower windows would freeze inside the house and the thermal layer would reflect light from the inside and was discoloured.

This company installed some windows for us back in 2002. The seals have broken on some of the windows and after calling them numerous times and following up on the various moves, and company name changes, I am unable to get them to return the calls in order to honour their warrantee. When I finally reached someone, they claimed to be a different company, even though they shared the same address. I believe they keep changing their company name to avoid dissatisfied customers.

P.S. Just recently all of the affected window panes have been replaced. Although it took them a long time, they did honour the warranty and replaced my entire front window.

We shopped around a bit before choosing Prime Seal, their prices were competitive and the quality of the product is great. Both the installer and the sales person really knew their stuff and explained to me and my wife every step of the process. The installation was fast and they cleaned everything. We're getting a bay window in the fall, but this time there' s no need to shop around, we know who to call.

We had all our windows as well as one patio door replaced. We had 9 companies come out to give us an estimate. We found Prime Seal as we drove on Hwy 400 and seen there sign window400.com. We went with Prime Seal because they are the only once to offer four seals on there Casement windows. The installer came on time. It took him 3 days to do 24 windows brick to brick. They cleaned up after the job was done and even calked the basement windows for us, with out us asking. They very a pleaser to deal with and we have recommended them to our neighbors two of which also did there windows with Prime Seal and had the same experience

We had all windows replaced and 2 doors(front and side). The work was completed on schedule and paid in full on that day. The workers left the site very clean. But two weeks later we noticed that the cladding was bulging on the door jambs of both doors. We were promised that it will be corrected. 2 people came to look at the problem on 2 different days and promised to come back to fix it.One worker came late one afternoon and was too tired to do the job and his power-drill ran out of power! It is now 3 weeks after our first phone call about the problem, and nothing has been done.We are still waiting to get satisfaction. This company shows very bad after-sale service. We would not recommend them to anyone else.

Postscript:
The saga continues with the poor after-sale service from this company.Aug 28 their "expert" door person came and replaced the cladding to one side only of one door because only that side was bulging, could not do both sides of the other door as he ran out of caukling. The salesrep came Sept 7 to re-asses the situation and took the list of complaints to the office. On Sept 10, the "expert" came back and finally did fix the cladding on both doors.However, the company is not willing to replace the front door which has a nick where the latch is located. Also the "expert" should have come back to fix the step to our patio door. On Sept 21 we finally spoke with Mr. Tonk about this and he promised to send someone, the someone came, left a piece of aluminum on the step. To date nothing. Even if the Co. fixed the problems, we still end up with a repair job that cost up lots of $$$. Still trying to speak with Mr. Tonk to date....

On time and cleaned up after themselves..The value was good and would recommend them to family and friends as we have already. We hired them in the past and we look forward to seeing them again.