Expensive and Mediocre Service
I hired this company for duct cleaning, but unfortunately, the experience was underwhelming. They weren't very thorough in their work, leaving some areas untouched. On top of that, they weren't particularly courteous when it came to my pets, which added unnecessary stress to the situation. Lastly, Kevin's constant communication started the minute they leftbefore I'd even received an invoice. It felt unprofessional and made an already mediocre service even more frustrating.
- Approximate cost of services:
- $500.00
- Company Response
Hi Matthew. We actually did an excellent job and provided pictures of our work. The constant communication was us asking if you are happy with everything. After that I messaged you once a day reminding you about your bill... which you ignored. You went as far as blocking my number.
You ignored our communication attempts when we were asking to receive payment and tried to lie to us in order to get a discount. I asked you multiple times if you were happy with the job before I had my crew leave and you said you were happy.