Duct cleaning and dryer vent blow
Job included duct cleaning and disinfection, dry vent cleaning. Process included blowing the lint in the dryer vent back into the house. Big mess. Lint everywhere- walls ceiling every item in the room required washing/laundering. I provided feedback. Business offered to have someone return but as they left at 7pm I didnt want them back and needed the mess cleaned immediately as the dirt was tracing through the house. The consolation was a $25 discount - which I didnt feel respected that it took over 2 hours to clean up. Ive now hired a cleaning company to deep clean the house. If you use this company, best to ask lots of questions about how they clean dryer vents and what kind of mess it will make. I get the vent cleaned annually have never had this experience. Will try a different company next year.
- Approximate cost of services:
- $350.00
- Company Response
Hi Virginia. I'm sorry you didn't have a good experience. I don't want to be rude but as I provided you pictures... the dust that was blown around was actually from behind your dryer. We used the reverse whip as this is the best way to clean a dryer vent that vent to the roof. We use a vaccum to clean as it comes out of the vent.
I offered you a discount and to personally come clean your closet for you multiple times. I tried my best to make you happy.
Also I appreciate you calling and screaming and swearing profanities at us because you didn't like our response to your review.
I wish you the best.