Assesed other work done and fixed problem
We asked RCC to give us an assessment of work done by another contractor to fix a leak in our basement which still left us with pooling of water in the exact same places 2 months later and they were not standing by their warranty. The RCC rep was very courteous after reviewing the basement, he told us, he was familiar with this issue and that it should have been fixed from the inside with a sump pump rather than from the outside as the previous contractors had done. He did not pressure us to make a decision and when we asked about warranties he assured us that if we still had water in the basement they would fix the issue for free. We decided to go with RCC rather than try to go back to the other contractor . We were very happy with their work. We have had several days of melt and rain since and the basement is completely dry. It even smells better! Thank you RCC.
- Approximate cost of services:
- $5,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Maria for taking time out of your day to share your experience with. We truly appreciate the kind words and are so pleased with your positive experience. We stand by our work and are here for you for any questions or concerns. Thank you again for choosing RCC Waterproofing.